Education

     University of North Florida (UNF)                                                                                               Jacksonville, FL

                  Bachelor of Science Degree: Computing and Information Systems                                              April 2016

w/ Concentration in Information Technology Networking

    Florida State College of Jacksonville (FSCJ)                                                                             Jacksonville, FL

                  Associate of Arts Degree                                                                                                                June 2011

     New Horizons                                                                                                                                    Jacksonville, FL

                  Windows Server 2012 R2 Course                                                                                           November 2014

                  Cisco Certified Networking Associate Course                                                                       September 2012

     CompTIA Network+ Certification                                                                                        exp. August 2018

     CompTIA Security+ Certification                                                                                        exp. August 2018

Security Clearance Level

§ Security Clearance: Secret

Skills

§ Programming Languages: Java, Objective-C, C, HTML, CSS, JavaScript, PHP, AJAX, XML

Experience

NAS Naval Hospital at Jacksonville/ Superlative Technologies, Inc.

Help Desk Technician (July 2015 – Present)

University of North Florida

Help Desk Technical Assistant/ COAS C-Tech Assistant (Jan 2014 – Present)

I.T. Promise

Help Desk Technician/ I.T. Specialist (Feb 2013- Dec 2013)

§ Troubleshoot and resolve issues with various Medical Application Systems

§ Ensure network connectivity on multiple systems

§ Access computers remotely

§ Diagnose and resolve technical hardware and software issues

§ Troubleshoot server issues

§ Log all facility interactions

§ Respond to requests for technical assistance in person, via phone, electronically

§ Stay current with system information, changes and updates

Datapath/Rockwell Collins

Satellite Communications Technician (2007-2009)

§ SATCOM/Satellite Transport Terminal Technician, Jalalabad, Afghanistan.

§ Received personal recognition from the Army for technical expertise and site support for 15 forward operating bases and managing personnel.

 United States Air Force, (2003-2007) Satellite Wideband and Telemetry Systems Journeyman

SATCOM QAE/ Wideband Technician, U.S. Air Force, Camp Adder/ Ali AB, Iraq (2007)

SATCOM/ Wideband Technician, U.S. Air Force, Tinker AFB, Oklahoma (2006-2007)

SATCOM Technician, U.S. Army, LSA-APOD, Kuwait (2005-2006)

SATCOM Technician, U.S. Air Force, Ramstein AFB, Germany (2004-2006)

§ SATCOM/Wideband Assistant Crew Chief, preventative and unscheduled maintenance and equipment repair, kept detailed records for worldwide deployable satellite system. Accountable for monthly inventory of hardware and peripheral equipment.

§ Set up LAN / WAN and networked equipment that acted as the main link of communications between Camp Arifjan, Kuwait and LSA-APOD, Kuwait for secure and non-secure data and voice communications.

§ Technician AN/GSC-52 satellite ground terminal that acted as a Standard Tactical Entry Point (STEP) that provided over 1/3 of the communications for Operation Enduring Freedom (Afghanistan) and Iraqi Enduring Freedom (Iraq).

Achievements

§ Department of the Army Commander’s Award for Civilian Service

§ Army Commendation Medal